EyeSpyPro.com will warranty every product for 90 days after the day of your purchase. Most items, except spy gear or spy cameras are covered for 90 days. If it becomes defective within the warranty period, we will repair or replace the product.
Name brand items usually have a 1-5 year warranty and we would assist you in contacting that company for warranty issues.
What do I do if I have a problem?
If you are experiencing any problems with your item, simply fill out a help ticket, and we will try to diagnose and fix the problem by email. If we can't, we will call for further information, and if needed, issue an RMA (Return Merchandise Authorization) so you can return it. We will then inspect and test the product, and fix or replace if needed. An RMA is needed for all returns, and all packages sent to us without an RMA will be refused.
Who pays for the shipping?
We will reimburse you for any shipping back to us of defective products, and if defective, we will pay the shippng back. In the event we find the product is not defective, we will ship it back to you at your cost.
Could my request be denied?
If the product has been mis-used, neglected, hit, broken, or dropped, that is not a material defect and it's not covered. If you open it up, solder, alter, or strip out the screws trying to open it, it is excluded from any warranty. Never try to repair it on your own, or you will void all warranties.
What if the item is not avaialbe anymore?
We will replace it with a like or similar item of equal or greater value.
When does the coverage start?
The coverage starts on the day the item ships. Most items ship within a day or 3, and if there is a long delay, we will adjust the 90 days.
EyeSpyPro.com 101 S. Coit Rd., Suite 36-235, Richardson, TX 75080 USA
Phone: 1-949-791-7904 - FAX: 1-800-862-6120
All clients who purchase from this website agree to all terms and conditions in our Shipping, Returns/Cancellations, Payments, and Warranty links above.
With thousands of products, and dozens of suppliers, there is no guarantee your product will be in stock when you order it, so if its critical you need it right away, please call us @ 1-949-791-7904 before you make your order to confirm it is available and not out of stock or backordered.
Make sure you call us if you have any questions about selecting the correct product to fit your needs before you order, as any custom built hidden cameras, open software or fluid detection devices, boxes with the seal broken, vehicle trackers, and bug detectors are not refundable or returnable unless defective. We are here to assist you, and if you have ANY questions, please call us before you order @ 1-949-791-7904.
30 Day Satisfaction Guarantee: If for any reason you are unhappy with your purchase, you may return it for an exchange or a credit towards any other product within 30 Days,
no questions asked. In order to provide you with high quality products, we do not issue any refunds unless the product arrives defective.
Not responsible for typographical or illustrative errors. Prices, specifications, and images are subject to change without notice.
EyeSpyPro is not responsible for any shipment that is seized by any Government Customs or Border Protection Agency. We are not responsible for any duties, import fees, taxes, VAT charges, or any other fee that you are charged to ship it to you.
Any camera that is not advertised as a day/night, low light, or low lux camera will not perform well in low light, and not at all in the dark. Make sure you know what you are ordering before you order it, and feel free to call us @ the number above or send us an email using the Contact link above.
Do not buy any infrared illuminator if your camera is not an IR camera. It has to have a removable IR-Cut filter that slides out of the way at night for the camera to recognize the IR.
Shipping prices are for one small item. If you order more than one small item, including complete systems, we will adjust the order and charge the actual shipping price.
EyeSpyPro.com does not endorse any of our products for illegal activities. EyeSpyPro.com is not responsible or liable in any way for any damage, vandalism, theft, or any other action that may occur while a EyeSpyPro.com product is in use by the purchaser.