30 Day Satisfaction Guarantee
If for any reason you are unhappy with your purchase, you may return it for an exchange or a credit towards any other product within 30 Days, no questions asked.
In order to provide you with high quality products, we do not issue any refunds unless the product arrives defective.
Defective items can be exchanged within 30 days, and we will pick up the shipping charges. Exchanged items must be in new condition with all manuals, cables, brackets, and accessories, and no markings or damage to the packaging; otherwise, a 25% restocking fee will apply.
Full 90 Day No B.S. Warranty Included on All Items
We guarantee all our products to be free of defects in workmanship and material for at least 90 days after sale to customer, or through the manufacturer if they offer a longer warranty. We will replace or repair, at our option, any warranty item, providing there is no evidence of customer misuse or alterations. Any changes, modifications, or if you open any unit up and try to fix it voids the warranty and there are not returns or refunds, period. You break it, it's yours.
EyeSpyPro.com considers any item returned to our warehouse a return. This includes unclaimed packages that were shipped to the buyer and returned due to no signer, or any other reason. EyeSpyPro.com is not responsible for any shipper error.
When returning a product that arrived defective for a refund, you must send in an RMA request within 15 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number, which will expire 20 days after being issued. You are responsible for returning the item to the address designated by EyeSpyPro.com in a track-able fashion, insured, and the RMA number must be written very clearly on your shipping label on the outside of your shipping box.
Once the product you ship back to us is confirmed received, a refund will be issued minus any applicable restocking fees. If receiving a refund, please allow 10-14 business days for the credit to process to your account.
Please be sure your RMA is prominently displayed only on the shipping label on the outside of the shipping box, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted for Return Merchandise Authorization (RMA). Any return sent without a RMA will be refused and it will be returned to you.
We can not accept the return of certain items, including:
- Used, Non-Defective products
- Modified, tampered with products
- Custom Built and Special order products, such as hidden cameras
- One Time Use Products, including software, fluid detection kits, camera and bug detectors, and counter-surveillance equipment
- GPS Tracking devices
All Sales on the above listed items are final. Activation, monthly service fees, and shipping charges are non-refundable.
You package will be refuse if it is sent back to EyeSpyPro.com without a Return Merchandise Authorization (RMA), or if the retail package or product is missing any contents or defaced in any way.
Return Service Fees: Some product returns require a restocking fee when returned. Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high.
REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon delivery or your package is undeliverable due to customer error or oversight, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally shipped to you free of charge.
REQUESTING A RETURN
To request a return, simply submit an RMA Request Form within 15 days of the delivery date. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 20 days from when the RMA# is issued. Please allow us 5 - 10 business days from the time we receive the item to process your return. Merchandise returned with damaged or missing items are not eligible for a refund and will be returned back to the customer at your expense.
After your request is processed (usually within 2-3 days) we will reply with instructions. For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a possible restocking fee (please see chart below). For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase.
All of our products are backed by our 90 day warranty. We will replace or repair the item if it stops working within 90 days of the purchase date. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 25% restocking fee if they are found to be in working order.
This is why we suggest that you contact our Technical Support department by clicking here to submit a help ticket, prior to requesting a return if you feel that the item is defective. In most cases they will be able to troubleshoot the product over the phone to avoid an unnecessary return. Within 30 days of purchase, a defective item can be returned for exchange of a different item of equal or greater value (customer will be charged for the difference in price).
Restocking Fees* **
Unopened, new condition, opened, in good condition: 25% restocking fee
Opened, damaged or missing materials/packaging: 40% restocking fee
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization number via the RMA Request link on our Customer Service page. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions and possible restocking fees.
If you cancel an order after its placed and we run your card, and it has not shipped yet, there is a 10% credit card processing fee to cover the cost of both transactions.
On custom orders and surveillance systems
Make sure you talk with us before ordering if you are not sure about what you are ordering, because once that order is placed, it is not subject to cancellation.
To cancel monthly service fees on GPS service, we must have the request in by the 20th of the month in writing or email to avoid being charged again on the 22nd of the month for the following month. Purchase of the any GPS system constitutes agreeing to the activation and monthly service fees chosen upon sale.
Toll Free Lifetime Technical Support for our customers only
If you ever have a problem or a question regarding our products, please call our toll free: 1-877-3-EYESPY - 1-877-339-3779 - 714-434-1441 to speak with our technical support experts. This service is FREE as long as you own our products. If you are not a customer, support is available on a paid basis for $25 for 15 minutes. Pay by paypal to: nagaco-at-gmail.com.
*Condition of returned items is determined by EyeSpyPro.com.
**Fees will be applied accordingly.