Welcome to EyeSpyPro.com. EyeSpyPro.com provides their services to you subject to the following conditions. If you visit or shop at EyeSpyPro.com, you accept these conditions. Please read them carefully.
Sale prices shown on EyeSpyPro.com are in U.S. Dollars (USD). Sales Tax will be added to all orders within California.
Current billing address and phone information must be included with every order.
We accept the following forms of payment: American Express, MasterCard, Visa, and Discover, PayPal, cashier’s checks, bank checks, company checks, money orders, and international wire transfers. The order will not be shipped until the funds have cleared in EyeSpyPro.com' Bank Account.
We accept Government and non-profit PO's; fax to: 1-360-234-1441.
Credit Card Orders
EyeSpyPro.com reserves the right to request additional evidence for proof of billing information. For your protection, credit card orders may be delayed while we confirm your billing information.
Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
Please be aware that once we receive credit card authorization, the funds may be reserved up to 30 days depending on the bank (please check the policy of your lending institution). If you are paying with a Debit Card, make sure you are aware of the limitations on daily withdrawals (if any) of your card.
Billing on your credit card or PayPal account will be from Naga Co, the parent company of EyeSpyPro.com, and DefendThyself.com.
Due to the nature of these products, and the high rates of credit card fraud, all cards are manually run after the address is verified with the issuing bank. We do not run your card when you check out, we just securly gather the data.
Once your card has been charged, you will receive an invoice for your order. This invoice should not be confused with the order receipt or order acceptance acknowledgment – these are automatic and are sent by our system prior to invoicing.
Other Modes Of Payment
Cashier's checks, bank checks, company checks, money orders, and international wire transfers are also acceptable forms of payment. These should be sent, along with a print out of your order, to:
2973 Harbor Blvd., Suite 691
Costa Mesa, CA 92626
For Domestic & International Wire Transfers EyeSpyPro.com holds the right to withhold goods at our discretion or at the advisement of the Bank until the funds have cleared and are considered in good stead or holding.
For bank and company checks, orders will ship only after funds are released from your financial institution to EyeSpyPro.com. This could take up to 10 business days after receipt of payment by EyeSpyPro.com. All checks returned unpaid will be subject to a $40.00 returned check fee. Additionally, the check amount will be subject to a 29% interest rate per year, or the highest interest rate permissible by law.
On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared. EyeSpyPro.com cannot reserve or guarantee continued availability.
Our cart also has built in fraud identification capabilities where we can verify if the card is not from the country of origin. We also capture your IP address to help identify online fraud.
For Western Union, send all payments to: Chris Winkler, Costa Mesa, CA USA
For wire transfer, contact us for our wire transfer information. This is only for larger orders over $1,000.
For Purchase Orders, please fax to: 360-234-1441
Coupons & Discounts
Our customers & newsletter subscribers are sent a variety of coupons or discounts from time to time. We are not able to combine multiple discounts, even if our cart accidently accepts them; it usually will not. We will give the largest discount or coupon, and delete the other. For example, we can not combine an 11% coupon on any product, and a memory upgrade offered on a specific product.
Shipping To An Address Different From Your Billing Address
To protect our customers from credit card fraud, we may hold an order for further verification if it is being shipped to an address different from the billing address. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company's phone number can be found on the back of your credit card.
We do not ship to unverified shipping addresses as per instructions of the credit card company. This is for your protection and to help maintain a safe on-line shopping experience.
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Both the FBI and the U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with our business partners.
Most orders we ship do not require signature on delivery. However, depending on the dollar amount of your order, it may be shipped “Signature Required” for proof of delivery. If you cannot be at the shipping location to sign for your package, a note will be left for you with instructions. You can then go to pick up your package at your earliest convenience.
Packages returned to EyeSpyPro due to any of the reasons listed above will be subject to both a restocking fee and the shipping charge to have the package sent back to us.
Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery; if you suspect damage, please note 'damaged' with your signature or refuse the entire delivery and call us immediately.
Pricing and Availability Policy
Due to changing cost and availability, we reserve the right to alter our prices. Our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, EyeSpyPro.com does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so.
Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.
Rebates, Coupons, and Discount Codes
Rebates cannot be combined with any other discount or coupon that is offered from EyeSpyPro. Should two or more coupons or rebates be presented, we will remove the lower priced coupon.
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization number via the RMA Request link on our Customer Service page. There will be a 10% fee to cover the charge and refund of your funds. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions and possible restocking fees.
To cancel monthly service fees on GPS service, we must have the request in by the 20th of the month in writing or email to avoid being charged again on the 22nd of the month for the following month. Purchase of the any GPS system constitutes agreeing to the activation and monthly service fees chosen upon sale.
Please contact us with any questions using the Contact form above.